Front Desk Security & Safety
This was donated by Betty A. Kildow, CBCP, FBCI.
According to the book jacket:
Whether you work in the lobby of a high-rise building, man the entry point of a
small office, guard a storage facility, or greet customers in a store, you are
the first line of defense, responsible for the safety and well-being of the
people in your building. Front Desk Security & Safety includes step-by-step
plans for natural disasters, terror threats, service disruptions, medical
emergencies, fire, workplace violence, and other emergency situations, as well
as emergency checklists and protocols you can post at your desk and refer to at
the first sign of trouble. The book covers how to conduct safety training and
emergency response drills, and includes a special 'What to Do When ..." section.
In addition, Front Desk Security & Safety contains a basic project plan for
developing an emergency management program, focusing on for key areas:
