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Front Desk Security & Safety
This was donated by Betty A. Kildow, CBCP, FBCI.
According to the book jacket:
Whether you work in the lobby of a high-rise building, man the entry point of a
small office, guard a storage facility, or greet customers in a store, you are
the first line of defense, responsible for the safety and well-being of the
people in your building. Front Desk Security & Safety includes step-by-step
plans for natural disasters, terror threats, service disruptions, medical
emergencies, fire, workplace violence, and other emergency situations, as well
as emergency checklists and protocols you can post at your desk and refer to at
the first sign of trouble. The book covers how to conduct safety training and
emergency response drills, and includes a special 'What to Do When ..." section.
In addition, Front Desk Security & Safety contains a basic project plan for
developing an emergency management program, focusing on for key areas:
 | Mitigation/Prevention: Applying proactive steps to minimize
vulnerabilities |
| Preparedness: Having the proper procedures and materials in
place |
| Response: Protecting employees and working with external
safety limitations |
| Recovery: Keeping the business running despite sometimes
substantial limitations. |
Now that you role in safeguarding your building and the other
people in it is greater than ever before, you need to be prepared for any
situation. Front Desk Security & Safety helps you take on this serious
challenge, and control the uncertain.
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