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Business Resumption Planning
By Edward S. Devlin, Cole H. Emerson, Leo A. Wrobel, Jr. 1994
Book PLUS Forms On Disk (for use with WordPerfect 5.1 or later)
What business resumption plans do YOU have in place when disaster strikes? If
a programming error, fire, flood, power failure or any natural disaster shuts
down your company, would you be able to get back in business fast? Do you have a
pre-tested business resumption plan already? Or would you be wiped out for weeks
... months ... maybe even forever? Business Resumption Planning is a low-cost,
already-tested way to prepare your company for emergencies. This concise,
easy-to-follow guide gives you everything you need to recover quickly and resume
normal operations without long delays.
You get complete forms, procedures and checklists on paper and on disk to
help you tailor a step-by-step, proven recovery plan for your organization.
Protect your data center, communications ...ALL important areas of your
business. This highly readable, user-friendly publication includes data center
recovery, communications recovery, general operations recovery, every important
area.
You will learn how to:
 | obtain senior management sponsorship of the planning project |
| identify and document critical business processes |
| identify resource requirements and organize recovery teams |
| identify and document recovery procedures |
| protect and recover computer data |
| develop specific communications recovery procedures |
| develop and test the recovery plan |
| maintain the recovery plan and train recovery team members |
| and ... much more! |
You'll save time and money and spare yourself the burden of having to develop
your own plan from scratch. Stay up to date on all emergency recovery
procedures.
| Part |
Contents |
| I |
BUSINESS OPERATIONS RECOVERY
- I-1 Obtaining Senior Management Sponsorship
I-2 Organizing the Project
I-3 Conducting the Business Impact Analysis
I-4 Identifying and Documenting Critical Business Processes
I-5 Identifying and Documenting Resource Requirements
I-6 Organizing the Business Operations Recovery Teams
I-7 Recovery Planning for Microcomputers and LANs
I-8 Business Operations Recovery Plan Testing, Maintenance, and
Training
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| II |
DATA CENTER RECOVERY
- II-1 Introduction to Data Center Recovery Planning
II-2 Developing the Data Center Recovery Plan
II-3 Organizing the DCRP Development Project
II-4 The Recovery Headquarters Team Section of the DCRP
II-5 The Computer Operations Recovery Team Section of the DCRP
II-6 The Disaster Site Recovery Team Section of the DCRP
II-7 Developing the Initial Disaster Alert Procedure
II-8 Performing an Applications Impact Analysis
II-9 Selecting a Computer Processing Recovery Strategy
II-10 Protecting and Recovering Computer Data
II-11 Testing the Data Center Recovery Plan
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| III |
DATA CENTER RECOVERY
- III-1 Understanding the Causes of Communications Disasters
III-2 Obtaining Management Commitment
III-3 Identifying Resources for the Planning Project
III-4 Evaluating the Communications Environment Using Standards
III-5 Documenting Global Recovery Procedures
III-6 Documenting Communications-Specific Recovery Procedures
III-7 Communications Recovery Plan Testing, Maintenance, and Training
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| Appendix I-A |
RESEARCH SOURCES
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WORKPAPERS
- I1.01 Sample Risk Assessment Report
I1.02 Business Case Support Document
I2.01 Resumption Plan Objectives
I2.02 Assignment of Tasks and Responsibilities
I3.01 Business Impact Analysis Questionnaires
I4.01 Operating Strategy Questionnaire
I5.01 Personnel Requirements-Data Collection Instrument
I5.02 Interface Analysis-Data Collection Instrument
I5.03 Adjacency Requirements-Data Collection instrument
I5.04 Office Equipment-Data Collection Instrument
I5.05 Voice Communications-Data Collection Instrument
I5.06 Vital Records-Data Collection Instrument
I5.07 Critical Forms-Data Collection Instrument
I6.01 Emergency Operations Center Guidebook
I7.01 LAN Recovery Plan
I8.01 Test Evaluation Criteria
I8.02 Test Assessment Form
II2.01 Scope Statement
II2.02 Objectives Statement
II2.03 Premise Statement
II2.04 Single, Isolated, Best-Case Disaster Scenario
II2.05 Single, Isolated, Worst-Case Disaster Scenario
II2.06 Wide-Area, Regional Disaster Scenario
II2.07 Level of Detail-Simple Method
II2.08 Level of Detail-Detailed Method
II2.09 Recovery Procedure Overview
II2.10 Initial Response Actions
II2.11 Recovery Actions
II2.12 Administrative Actions
II3.01 IS Personnel Notification Information
II3.02 DRCP Recovery Headquarters Information
II3.03 Senior Management Notification Information
II3.04 Staff Department Management Notification
II3.05 Computer Equipment Inventory
II3.06 Computer Equipment Vendor Notification
II3.07 Request Letter to Equipment Vendor
II3.08 Computer Forms Inventory
II3.09 Computer Forms Vendor Notification
II3.10 Request Letter to Forms Vendor
II3.11 Computer Supplies Inventory
II3.12 Computer Supplies Vendor Notification
II3.13 Request Letter to Supplies Vendor
II3.14 External Support Companies Notification
II3.15 Temporary Location Requirements
II4.01 Building Services Support Checklist
II4.02 Finance Support Checklist
II4.03 Human Resources Support Checklist
II4.04 Insurance Support Checklist
II4.05 Internal Audit Support Checklist
II4.06 Legal Support Checklist
II4.07 Public Relations Support Checklist
II4.08 Purchasing Support Checklist
II4.09 Security Support Checklist
II4.10 Transportation Support Checklist
II4.11 Initial News Media Statement
II4.12 Recovery Chairperson-Procedure
II4.13 Personnel Location Control Form
II4.14 Recovery Status Report Form
II4.15 Travel and Expense Report Form
II4.16 Disaster Recovery Time Record Form
II4.17 Personnel Notification Procedure
II4.18 Personnel Notification Information Checklist
II4.19 Recovery Headquarters Team Manager's Recovery Procedures
II4.20 Reserved Telephone Numbers List Form
II4.21 Incoming Telephone Call Procedure and Form
II4.22 Notification and Communications Team Leader Responsibilities
II4.23 Travel Itinerary Form
II4.24 Administration Team Leader Responsibilities
II5.01 Computer Operations Team Manager's Recovery Procedures
II5.02 Backup Site Notification Checklist
II5.03 Critical Application Checklist
II5.04 Computer Operations Team Leader's Recovery Procedures
II5.05 End-User Contact Checklist
II5.06 End-User Log Book Form
II5.07 Application Recovery Checklist
II5.08 Computer Backup Site Travel Guidelines
II5.09 Systems Software Recovery Team Leader Recovery Procedures
II5.10 Systems Software Vendor Notification Checklist
II5.11 Systems Software inventory Checklist
II5.12 Operating System Recovery Procedure
II5.13 Tape Operations Team Leader Recovery Procedures
II5.14 Storage Location Notification Checklist
II5.15 Applications Recovery Team Leader Recovery Procedures
II5.16 Applications Software Vendor Notification Checklist
II5.17 Applications Software Inventory Checklist
II5.18 Data Base Recovery Team Leader Recovery Procedures
II5.19 Data Base Software Vendor Notification Checklist
II5.20 Data Base Software Inventory Checklist
II6.01 Disaster Site Recovery Team Manager Recovery Procedures
II6.02 Computer Equipment Vendor Notification Checklist
II6.03 Computer Supplies Vendor Notification Checklist
II6.04 Computer Forms Vendor Notification Checklist
II6.05 Recovery Services Companies Notification Checklist
II6.06 Facility, Damage Assessment and Restoration Team Leader
Recovery Procedures
II6.07 Disaster Site Damage Assessment Form
II6.08 Temporary Location Facilities Requirements Checklist
II6.09 Temporary Computer Site Facilities Review Form
II6.10 Equipment Damage Assessment and Salvage Team Leader Recovery
Procedures
II6.11 Computer Equipment Inventory Checklist
II6.12 Computer Supplies Inventory Checklist
II6.13 Computer Forms inventory Checklist
II7.01 First-Alert Step
II7.02 Disaster Verification Step
II7.03 IS Recovery Team Contact Step
II7.04 DCRP Activation Step
II7.05 DCRP Recovery Team Alert Checklist
II8.01 Applications and Business Functions Data Gathering Form
II8.02 Application Impact Analysis Interview and Questionnaire
II9.01 Recovery Processing Strategy Matrix
II11.01 Data Center Recovery Plan-Performance Schedule
II11.02 Data Center Recovery Plan-Performance History
III1.03 Data Center Recovery Plan Exercise Planning Form
III2.01 Sales Interview Questions
III2.02 Marketing Interview Questions
III2.03 Operations Interview Questions
III2.04 Facilities Interview Questions
III2.05 General Counsel Interview Questions
III2.06 Information Systems Interview Questions
III2.07 Communications Interview Questions
III2.08 Finance Interview Questions
III2.09 Communications Standards and Practices Questionnaire
III2.10 Management Funding Request Form
III3.01 Equipment Colocation Checklist
III3.02 Communications Recovery Team Member Recovery Procedures
III4.01 Checklist for Evaluating Tier 1 Installations
III4.02 Checklist for Evaluating Equipment Area Access
III4.03 Checklist for Evaluating Equipment Room Housekeeping
III4.04 Checklist for Evaluating Equipment Room Electrical Power
III4.05 Checklist for Evaluating Network Software Security, and Change
Control Management
III4.06 Checklist for Evaluating Remote System Access to Equipment
Rooms
III4.07 Checklist for Evaluating LAN Connectivity Standards
III4.08 Checklist for Evaluating Fire and Water Protection Systems
III5.01 Sample Organizationwide Recovery Procedures
III5.02 Damage Assessment Procedures for a Company-wide Disaster
III5.03 Activation Procedures for a Company-wide Disaster
III6.01 Communications-Specific Recovery Procedures
III6.02 Redirection of Phone Numbers
III6.03 Redirection of Inbound 800 Numbers
III6.04 Reconfiguration of Equipment and Redirection of T1 Circuits
III6.05 Redirection of Dial-In Ports
III6.06 Emergency Circuit Recovery Priorities
III6.07 Recovery From Software-Induced Disaster
III6.08 Recovery From Equipment Failure
III6.09 Carrier Override Procedures
III6.10 Sample Communications Equipment Inventory Form
III6.11 Sample Communications Software Inventory Form
III7.01 Communications Plan Testing and Maintenance
III7.02 Personnel Change Notification Form
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